Refund policy
Returns must be made within 30 days of purchase and within the same academic school year.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and new with tags.
- You will also need the receipt or proof of purchase.
Returns Special Conditions, Exceptions / non-returnable items:
Some of our items, due to their unique characteristics, must meet the following conditions in order to be returned:
- Perishable goods, including food, drinks, and candy, may not be returned unless purchased after the expiration date.
- Any item(s) returned must be in the same condition in which you received them. We cannot accept items that have been used.
- Damaged, unsanitary, dented, or scratched items may be denied a return.
- Clothing must be unworn, unwashed, in the original selling condition, with tags attached.
- Electronics must be unopened, unused, and in the original packaging.
- For hygiene and public safety reasons, we can not allow certain items to be returned, including but not limited to water bottles, mugs, hats without tags, pillows, and other items at the discretion of the Bulldog Store Manager.
Additionally, we reserve the right to refuse any returns that do not meet our requirements or are not accompanied by a receipt. Your Bulldog Store manager can help you determine if your item is returnable.
Online order returns
To start a return, you can contact us at kristen_booth@bullis.org. Please provide your order number and the reason for your return. Once accepted, we’ll email you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at kristen_booth@bullis.org.
Damages and issues
Please inspect your order upon receipt and contact us within 2-3 business days of receipt if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
If you wish to exchange your item(s) for something else, please visit us in-store and exchange it for the correct item(s). All exchanges must meet our return requirements.
Refunds
If the item(s) is returned within 30 days, with a receipt, and meets our return policies, a refund will be submitted to the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.